Frequently Asked Questions
The time we need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times:
- North America: 10-15 business days
- Europe: 5-10 business days
- Australia, New Zealand and Oceania:
- Asia Pacific: 10-15 business days
- Latin America and the Caribbean: 10-15 business days
We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery+
I don’t accept cancellations
But please contact me if you have any problems with your order.
The following items can’t be return or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Still have a question or need support?
Please contact us for more information.